Clothes and gear
For clothing and accessories that you have purchased in the online shop, the easiest way to return them is to order a return label from your customer account. If you are unsure whether a return counts as a complaint, please contact us before returning the product. Clothing and textiles (e.g. spray skirts) that have been in use must be washed and dried before returning them..
Boats & boards
To make a claim for kayaks, surfskis and paddleboards, please document the damage carefully so that we can forward it to the manufacturer. Please note that only material and manufacturing defects can be claimed, not damage caused by negligent use or transportation.