Returns
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How are gift vouchers and discount codes handled on returns?
Discount codes and gift cards are refunded to the same code used for the order and can be reused for the next purchase. If you encounter problems reusing a discount code or gift card, please contact us directly and we will help you. -
You can conveniently request a return label through your customer account. Please be aware that we charge a €8 fee for returns of goods that can be shipped by parcel. Customers are responsible for covering the return costs for larger items and for business orders.
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How do I change the size of a product I have bought?
If you've purchased clothing or accessories from our online store and need to make a return, you can conveniently request a return label from your customer account. You have the option to specify whether you'd like to exchange for a different size or model. If you require the replacement item pro... -
How do I make a warranty claim for a product?
Clothes and gear For clothing and accessories that you have purchased in the online shop, the easiest way to return them is to order a return label from your customer account. If you are unsure whether a return counts as a complaint, please contact us before returning the product. Clothing and t...