Payment, Contact & Technical support

  • Can I pay by invoice?

    When shopping online, you have the option to pay with Klarna for invoice payments. For purchases on behalf of a canoe club or organization, please send an email with the order details and ensure that the current invoice address is provided. For expedited delivery, please proceed with the order ...

  • How can I see if I have a customer account?

    Your customer account is automatically created with just your email address required for access. Verification is completed through an email link sent to you. Please be aware that using different email addresses to place orders with us may result in multiple customer accounts being created.

  • How do I buy and use a gift card?

    Buying a Gift Card You can choose between several amounts. It is also possible to buy several gift vouchers at the same time. You choose whether you want the gift card to be sent to you to print or forward by email or messenger. Alternatively, you can choose to have the card sent directly to the...

  • How do I use a gift card or a discount code?

    You can use the discount code or gift card at the checkout by entering it in the "discount code or gift card" field and clicking "apply". The gift card is valid for all product categories, while a discount code may not always be combined with other offers, but it can be combined with a gift card....

  • What are your support hours?

    Phone & general You can contact our customer support on weekdays between 9:00 and 16:00. You can reach us on +46 531 12510. Email We usually respond to emails within the same or next working day. On Mondays, it may take slightly longer to respond to emails, as we receive most emails and or...

  • Where do you ship from?

    We are a Swedish company located in Dalsland, the renowned lake region in southern Sweden, just north of Gothenburg and close to the Swedish west coast. All orders are shipped from our warehouse in Bengtsfors using fast shipping methods such as DHL and Postnord. Shipments typically arrive in less...

  • Where is my invoice or receipt?

    You can easily download the receipt directly from the email along with your delivery confirmation. The email contains a link to download the full receipt.