Orders
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If you have not received a delivery confirmation from us, you can still modify your order. Reach out to us via email at order@dietzpaddling.com, or utilize the chat window or contact form below. In the event that your order has already been shipped, you have the option to place a new order and re...
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Can I get a VAT invoice for my order?
Please be aware that we cannot change billing addresses or any billing-related information, including taxes, once your order has been received. Our webshop does not support B2B ordering. However, if you are a small business within the EU, you may be able to treat sales tax as local VAT, as we app... -
You can see most delivery events here on our tracking page. Please note that it may take an extra day for DHL shipments to receive the first status update, i.e. it will be shown as 'in transit'. → Go to the tracking page
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What are your shipping costs and delivery options?
Within the EU, our shipping costs are €5.90 for orders under €90. Orders of €90 or more qualify for free shipping. For larger items that cannot be sent by regular parcel, a freight cost may apply. Please check the shipping cost for these items at checkout. -
What is the delivery time for online orders?
You can find an estimated delivery time on our products page. If you have accepted functional cookies, the delivery time will be tailored to your location. Shipping within the EU typically takes less than a week. Most orders are dispatched via DHL. For regions not serviced by DHL and for smaller ... -
Which countries do you ship to?
We provide delivery across the EU, with the exception of Norway, the UK, and Switzerland at this time. If you reside in Norway, you have the option to arrange delivery to a Swedish post office at the border through Poste Restante. Please be aware that we exclusively deliver kayaks and surfskis wi...